Terms and Conditions
Welcome to Flamez Casino, Canada's premier online gaming destination.
General Terms and Conditions
These Terms and Conditions govern your use of Flamez Casino services and constitute a legally binding agreement between you and our company. By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Account Registration and Eligibility
Age Requirements: You must be at least 19 years of age (or the legal gambling age in your jurisdiction, whichever is higher) to create an account and use our services. We reserve the right to request age verification documents at any time.
Jurisdiction Restrictions: Our services are available to residents of Canada and other permitted jurisdictions. Players from restricted territories are prohibited from creating accounts or using our services.
Account Information: You must provide accurate, current, and complete information during registration. Any false or misleading information may result in account suspension or closure.
Responsible Gaming and Player Protection
Flamez Casino is committed to promoting responsible gambling and protecting vulnerable players. We provide various tools and resources to help you maintain control over your gaming activities.
Deposit Limits: You may set daily, weekly, or monthly deposit limits through your account settings. Limit decreases take effect immediately, while increases require a 24-hour cooling-off period.
Self-Exclusion: Players may request temporary or permanent self-exclusion from our services. During exclusion periods, you cannot access your account or receive promotional materials.
Problem Gambling Resources: If you’re experiencing gambling-related problems, contact these Canadian resources:
- Problem Gambling Helpline: 1-888-230-3505
- Gamblers Anonymous: www.gamblersanonymous.ca
- Responsible Gambling Council: www.responsiblegambling.org
Bonus Terms and Wagering Requirements
Bonus Eligibility: Bonuses are available to eligible players and may be subject to specific terms and conditions. We reserve the right to modify or cancel promotions at any time.
Wagering Requirements: Most bonuses carry wagering requirements that must be completed before withdrawal. Requirements vary by bonus type and are clearly stated in promotional terms.
Game Contributions: Different games contribute varying percentages toward wagering requirements:
| Game Type | Contribution Percentage |
|---|---|
| Slots | 100% |
| Table Games | 10% |
| Video Poker | 5% |
| Live Dealer | 10% |
Financial Transactions and Security
Deposits and Withdrawals: We support various payment methods for Canadian players. Minimum and maximum transaction limits apply and are displayed during the transaction process.
Verification Requirements: Account verification is required before your first withdrawal. You must provide valid identification documents, proof of address, and payment method verification.
Security Measures: We employ industry-standard SSL encryption and security protocols to protect your personal and financial information. Your data is stored securely and never shared with unauthorized third parties.
Intellectual Property and Fair Play
Game Integrity: All games use certified random number generators to ensure fair and unbiased results. We regularly audit our systems to maintain the highest standards of game integrity.
Prohibited Activities: The following activities are strictly prohibited and may result in account closure:
- Using automated betting systems or bots
- Colluding with other players
- Exploiting software vulnerabilities
- Money laundering or fraudulent activities
Dispute Resolution and Complaints
If you have a complaint or dispute, please contact our customer support team first. We aim to resolve all issues promptly and fairly. If you’re not satisfied with our resolution, you may escalate the matter to the relevant gaming authority.
Contact Information:
- Email: [email protected]
- Live Chat: Available 24/7 through our website
- Phone: 1-800-FLAMEZ-1 (Canadian toll-free)
These terms are governed by Canadian law and are subject to change. We will notify players of significant changes via email or website notification.